《管理英语4》Unit 2 Reading 1

导语

沟通力和领导力总是密切相关的。一个优秀的领导者能够通过正确的沟通方式带领团队工作。如何成为一个会沟通、善于沟通的优秀领导者？我们了解一下吧。

Habits of Highly Effective Communicators

善于沟通者的习惯

　　It's no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you inspire or guide others if you don't communicate in a clear, credible and authentic way? Here are 5 essential communication practices of effective leaders:

　　优秀的领导者总是善于沟通，这并不是什么秘密。确实，沟通力和领导力总是形影不离。如果你不能用清楚、可信、可靠的方式来进行交流，你如何激励和领导其他人？下面是出色的领导者必做的五件事：

　　1. Mind the say-do gap

　　1. 注意说和做之间的差距

　　Trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. 

 If your actions don't align with your words, you are storing up trouble for the future. 

　　信任是有效领导的基石，你的行为是你唯一的最佳沟通方式，它必须与要表达的内容一致。如果你言行不一，你是在为将来埋藏隐患。

　　2. Make the complex simple

　　2. 让复杂的事情变得简单

　　Effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. 

 The most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. Say what you mean in as few words as possible.

　　善于沟通的领导者能够把复杂的思想和策略提炼成简单易记的语句，便于同事和顾客领会执行。最重要的是把你想说的东西说清楚，谨慎使用技术行话、避免打官腔，那只会增加事情的复杂性。把你要表达的用最精简的语句说出来。

　　3. Find your own voice

　　3. 找到自己的语言

　　Use language that's distinctly your own; let your values come through in your communication. Correct use of language and grammar is important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. 

 People want real, people respect real, people follow real.

　　运用自己特色鲜明的语言，通过交流传递价值观。正确运用语言和语法当然很重要，但是，不要过于执着于口才至上，而要将精力集中在鲜明的特色和事实真相方面。人们渴望真实，人们尊重真实，人们追随真实。

　　4. Be visible

　　4. 让别人看见自己

　　Visibility is about letting your key stakeholders get a feel for who you are and what you care about. Don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. In today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. 

 Show the people who work for you that you're engaged and you care about them and their work.

　　让别人注意到你的存在是让你的重要利害关系人对你是谁和你关心什么有所感受。切忌躲在电脑背后，只通过电子方式跟人交流；要面对面互相倾听，进行大量切实的互动。在如今的工作环境中，人们常常精疲力竭，让雇员与你及你所倚重的工作建立起切身的联系尤为重要。让那些为你工作的人看到你的投入、你对他们和他们工作的关心。

　　5. Listen with your eyes as well as your ears

　　5. 用你的眼睛和耳朵一起倾听

　　Effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in a position of authority, others may be reluctant to express their real opinions to you directly. You won't always get direct feedback, so you also need to be able to read between the lines and look for the non-verbal cues. 

　　有效的沟通是一个双向过程，优秀的领导者知道如何提出有价值的问题，然后用他们的眼睛和耳朵一起倾听。因为你处在权力位置上，其他人可能不愿意把他们真实的想法直接告诉你。你不会总是得到直接的反馈，所以你需要能够体会言外之意，同时发现一些非言语的暗示。

Check it out

祈使语气

Mind the say-do gap. 注意说与做之间的差距。

●本文中有多处使用了祈使语气（the imperative mood）。祈使语气可用于下列情形：

（1）请求某人做某事。例如：

Come here quickly!

（2）下达命令或指示。例如：

Tell your mother as soon as possible.

（3）提出忠告或警告。例如：

Close the front door before you leave.

●忠告或警告也可用否定形式表达，其结构是在动词原形前加don't 或do not。例如：

Don't be afraid of them.

●此外，还有一种构成否定祈使句的方式，即在动词原形前加never。例如：

Never take phone calls when you are driving.