八一学院《管理英语2》形成性考核答案

八一学院《管理英语2》形成性考核答案

形考任务随机题目，按Ctrl+F，输入题目关键词查找。

1.[单选题]交际用语：— What do you think of your mother’s advice? —_________________

A.It doesn’t fit us, actually.

B.No, I don’t believe it.

C.I don’t believe in her.

正确答案是：

2.[单选题]交际用语：—_________________ —My name is Helen, and I was born in 1980. My major was electrical engineering.

A.Tell me your name, please.

B.Tell me a little bit about yourself, please.

C.Tell me how old you are, please.

正确答案是：

3.[单选题]交际用语:— Your plan is perfect and I believe that it will be a great success . — ________________

A.Yes, it is.

B.Thank you very much.

C.I don’t think so.

正确答案是：

4.[单选题]—Let’s make plan first for our events, shall we? —____________________

A.Yes, we do.

B.OK, let’s do it.

C.I’d like to.

正确答案是：

5.[单选题]交际用语：— Let’s make plan first for our events, shall we? —_________________

A.Yes, we do.

B.OK, let’s do it.

C.I’d like to.

正确答案是：

6.[单选题]交际用语： —（ ） —It will be held on the 3rd floor of Shakiraton Hotel. 

A.When will you give a speech?

B.Do your speech still go on?

C.What is the address of your speech?

正确答案是：

7.[单选题]交际用语：—Would you mind answering some questions about your annual report? — _________________

A.Yes, with great pleasure

B.No, I’m afraid I can’t make it

C.No, as long as it doesn’t take long

正确答案是：

8.[单选题]— How do you think of the theme of our event? — ________________

A.It’s pretty good.

B.I feel so sorry about that.

C.I’d like to have some tea.

正确答案是：

9.[单选题]—I was worried about my math, but Mr. White gave me an

A. — ____________________. 

A.That’s an easy course.

B.Congratulations!

C.Mr. White is very good.

正确答案是：

10.[单选题]交际用语：－How’s your mother doing? —_____________________

A.She is very well.

B.She is very kind.

C.She is doing shopping now.

正确答案是：

11.[单选题]— ________________ . —It might be a good idea to read some simplified books first.

A.Have the books been sold out?

B.What is about this one?

C.What books would you recommend?

正确答案是：

12.[单选题]交际用语:—Would you like to go to the concert with us? — _________________, but I’ve promised to help Jim with his Chinese.Thank you all the same.

A.I hate concerts

B.I’ll go with you

C.I wish I could

正确答案是：

13.[单选题]交际用语:—_________________? — It will take at least two weeks.

A.How soon will you finish our annual report

B.When will you finish our annual report

C.How long have you finished our annual report

正确答案是：

14.[单选题]交际用语:—_________________ —It might be a good idea to read some simplified books first.

A.Have the books been sold out?

B.What is about this one?

C.What books would you recommend?

正确答案是：

15.[单选题]—What starting salary do you expect? — ________________ .

A.I’d like to start on Monday next week

B.I expect to get a salary increase

C.I’d like to start at ¥5000 a month

正确答案是：

16.[单选题]词汇与结构:We think that Smith should be told about his （ ） condition as soon as possible. 

A.physic

B.physics

C.physical

正确答案是：

17.[单选题]词汇与结构： Your long-term success in event planning will be based （ ） the experience you had. 

A.to

B.on

C.of

正确答案是：

18.[单选题]词汇与结构:It is only by agreeing with their view point and （ ） that you will resolve the situation and send the customer away happy. 

A.suggesting a possible solution

B.suggest a possible solution

C.suggested a possible solution

正确答案是：

19.[单选题]词汇与结构：— Whose textbook is this? —It（ ）John’s. It has his name on it.

A.can’t be

B.must be

C.might be

正确答案是：

20.[单选题]词汇与结构：Write the telephone number down（ ）you forget. 

A.on case

B.in case

C.under case

正确答案是：

21.[单选题]词汇与结构：At the end of the day, you want all attendees（ ） your event to remember this key message that you’ve spent a long time reinforcing. 

A.leave

B.to leave

C.leaving

正确答案是：

22.[单选题]词汇与结构： He says what he thinks and does what he wants to do, （ ） other people’s feelings. 

A.according to

B.regardless of

C.because of

正确答案是：

23.[单选题]词汇与结构:Hiring a good employ may cost much money and time, （ ）, it can win much more for the company in future. 

A.what’s more

B.at last

C.however

正确答案是：

24.[单选题]词汇与结构:I have coffee（ ）breakfast time. 

A.at

B.in

C.on

正确答案是：

25.[单选题]词汇与结构： I like cooking for my friends in （ ） free time. 

A.my

B.me

C.mine

正确答案是：

26.[单选题]词汇与结构：How many players does a baseball team （ ）? 

A.consist of

B.be responsible for

C.set out

正确答案是：

27.[单选题]词汇与结构： Our workers have been checking the heating system since you called us. I （ ） you it will perform well soon. 

A.argue

B.affect

C.assure

正确答案是：

28.[单选题]词汇与结构：He keeps on his focus on （ ） money. 

A.make

B.made

C.making

正确答案是：

29.[单选题]词汇与结构：When stating problems, we can make a （ ） with those from last year. 

A.comparing

B.compare

C.comparison

正确答案是：

30.[单选题]词汇与结构：They have learned about （ ）in recent years. 

A.several hundred of English words

B.hundreds of English words

C.hundred of English words

正确答案是：

31.[单选题]英译汉：As a general rule, it is better to focus on the content of a presentation as a means of attracting your audience’s attention. 

A.一般来说，它最好将重心放在讲解的内容上，使之成为吸引观众注意力的方式。

B.一般的规则是，它最好集中在礼物的内容上，这比吸引观众的注意力更好。

C.一般而言，最好把重点放在讲解的内容上，借此来吸引观众的注意。

正确答案是：

32.[单选题]翻译：As a general rule, it is better to focus on the content of a presentation as a means of attracting your audience's attention. 

A.人一般来说，它最好将重心放在讲解的内容上，使之成为吸引观众注意力的方式。

B.一般的规则是，它最好集中在礼物的内容上，这比吸引观众的注意力更好。

C.一般而言，最好把重点放在讲解的内容上，借此来吸引观众的注意。

正确答案是：

33.[单选题]英译汉：You can see many interesting things on your way. 

A.你能看见许多有趣的东西在你回家的路上。

B.一路上你能看见许多有趣的事情。

C.你能看见许多好玩的东西在车上。

正确答案是：

34.[单选题]翻译：On the last day of the old year, there is a family dinner. 

A.在老年人的最后日子，通常有一顿家庭餐。

B.在即将过去的一年的最后一天，会有一次家庭聚餐。

C.在过去的日子里，经常有家庭聚餐。

正确答案是：

35.[单选题]翻译：Stress around interviews is often influenced by our assumptions we make to ourselves about the process. 

A.来自面试的压力会影响我们对面试过程的推测。

B.揣测会影响面试压力，我们只要关注过程。

C.我们自己对面试过程的揣测往往会影响面试压力。

正确答案是：

36.[单选题]— I’m terribly sorry that I’ve spilled some coffee on the table. — ________________ .

A.I don’t care.

B.It doesn’t matter.

C.don’t be sorry

正确答案是：

37.[单选题]交际用语： —Why do you look unhappy. What’s the matter? —（ ） 

A.I’m satisfied with the good performance of the radio I’ve just bought.

B.I’m glad to have bought this radio at such a price.

C.I’m rather disappointed with the poor quality of the radio I’ve just bought.

正确答案是：

38.[单选题]交际用语： —Would you mind filling the questionnaire for me? —（ ） 

A.No problem.

B.Sorry, I can’t go there.

C.I really appreciate that.

正确答案是：

39.[单选题]—Would you mind filling the questionnaire for me? — ________________ .

A.No problem

B.Sorry, I can’t go there

C.I really appreciate that

正确答案是：

40.[单选题]词汇与结构:People （ ） find useful information from the annual report. 

A.had to

B.dared

C.could

正确答案是：

41.[单选题]词汇与结构:Look! （ ）. 

A.Here are the bus comes

B.Here comes the bus

C.The bus here come

正确答案是：

42.[单选题]词汇与结构：The enemy has strengthened their （ ） position. 

A.protective

B.defensive

C.offensive

正确答案是：

43.[单选题]词汇与结构：Participants have（ ）the Productivity Analysis Worksheet. 

A.completing

B.been completed

C.completed

正确答案是：

44.[单选题]词汇与结构：We should take the degree （ ）account when we recruit a new secretary. 

A.with

B.into

C.of

正确答案是：

45.[单选题]词汇与结构：His action is always （ ）with his words. 

A.constant

B.continuous

C.consistent

正确答案是：

46.[单选题]词汇与结构：They have learned about （ ） in recent years. 

A.several hundreds English words

B.hundreds of English words

C.hundred of English words

正确答案是：

47.[单选题]词汇与结构：Hiring the right employee （ ）you （ ）a thousand times over in high employee morale. 

A.pays…off

B.take…off

C.pays…back

正确答案是：

48.[单选题]词汇与结构：When reading the annual report, we should look out （ ） the areas where the company did not comply with the regulations. 

A.at

B.for

C.on

正确答案是：

49.[单选题]词汇与结构：Let’s （ ） our plan. 

A.start

B.started

C.starting

正确答案是：

50.[单选题]翻译：You will do everything within your power to try and resolve the situation. 

A.你会在权利范围内尽一切努力解决问题。

B.你会在意志范围内尽一切努力解决问题。

C.你会在力量范围内尽一切努力解决问题。

正确答案是：

51.[单选题]翻译：A new food market will be built in our community next month. 

A.下个月我们社会就已经建了一个新的食物市场。

B.我们社区正在建一个新的菜市场。

C.下个月我们社区将新建一个菜市场。

正确答案是：

52.[单选题]翻译：They are willing to understand their partner's position first before trying to get understood. 

A.在得到合作对方理解后，他们才愿意理解合作伙伴的立场。

B.在得到合作对方理解前，他们愿意先理解合作伙伴的立场。

C.他们愿意去了解对方的立场但必须先想明白。

正确答案是：

53.[单选题]翻译：A bad hire not just wastes your time and money， but also impacts the team spirit and company morale. 

A.坏雇员不只是会浪费你的时间和金钱，但是也影响队伍的精神和公司风气。

B.招聘到不合格的员工即浪费时间和金钱，而且还会影响整个团队精神和公司士气。

C.浪费时间和金钱的招聘是不合格的，而且对公司团队精神和士气也会影响。

正确答案是：

54.[单选题]交际用语： —Good morning, Sunshine Community Center! May I help you? —（ ） 

A.I’d like to book one air ticket.

B.I’m glad to introduce myself to you.

C.I need a plumber to repair the water pipe in my kitchen.

正确答案是：

55.[单选题]交际用语:— Do you mind if I record your lecture? — _________________. Go ahead.

A.Never mind

B.No, you’d better not

C.Not at all

正确答案是：

56.[单选题]词汇与结构：—Can you go skating with us this afternoon? —Sorry, I can’t. I（ ）take care of my little sister at home.

A.could

B.may

C.have to

正确答案是：

57.[单选题]词汇与结构:The new year is just （ ）. 

A.in corner

B.around the corner

C.outside the corner

正确答案是：

58.[单选题]词汇与结构：The more information you can get, （ ）in your field. 

A.the more competitive will you be

B.you will be the more competitive

C.the more competitive you will be

正确答案是：

59.[单选题]词汇与结构： Her article is （ ） in her class. 

A.better

B.well

C.the best

正确答案是：

60.[单选题]词汇与结构：They promised （ ） the car for us. 

A.repairing

B.repaired

C.to repair

正确答案是：

61.[单选题]词汇与结构：He was always（ ）in sharing his enormous knowledge. 

A.generous

B.generation

C.generate

正确答案是：

62.[单选题]词汇与结构：You'd better have your hair（ ）before going to your friend's wedding. 

A.cutting

B.cut

C.to cut

正确答案是：

63.[单选题]词汇与结构：I didn’t do （ ） last week. 

A.nothing

B.something

C.anything

正确答案是：

64.[单选题]词汇与结构:The heating system of our apartment broke down so I made a （ ） call to the community service center. 

A.discussion

B.complaint

C.praise

正确答案是：

65.[单选题]英译汉：In contrast to other countries, the U. S has no national college entrance exam. 

A.对比其他国家而言，美国没有国家考试。

B.与其他国家相比，美国没有大学入学考试。

C.相比较其他国家，美国大学没有考试。

正确答案是：

66.[单选题]翻译：Will you be involved in opening the new office?  

A.你会加入新办公室吗？

B.你会参与开设新办公室的工作吗？

C.你会被卷入到新办公室的工作中吗？

正确答案是：

67.[单选题]翻译：Angry customers tend to aim their dissatisfaction and complaints at staff members. 

A.愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。

B.愤怒的顾客计划把对员工的不满和抱怨当做目标。

C.愤怒的顾客趋向于把员工的不满和抱怨当成目标。

正确答案是：

68.[单选题]词汇与结构:－ They have disagreement （ ）the plan of celebrating the founding of the community. 

A.on

B.in

C./

正确答案是：

69.[单选题]词汇与结构： When reading the annual report, we should look out （ ） the areas where the company did not comply with the regulations. 

A.at

B.for

C.on

正确答案是：

70.[单选题]词汇与结构：You must （ ）the annual certification of employment online within 15 days. 

A.submit

B.omit

C.commit

正确答案是：

71.[单选题]词汇与结构：I would rather （ ） two weeks earlier. 

A.you should come here

B.you came here

C.you had come here

正确答案是：

72.[单选题]词汇与结构:He is （ ）this company. 

A.in charge of

B.in the charge of

C.under the charge of

正确答案是：

73.[单选题]英译汉：When you start a job, you must stick to it. 

A.一旦你开始了一件工作，你就得持之以恒。

B.一旦你开始了一件工作，他就得紧跟着它。

C.当你开始一件工作的时候，他就得认真做。

正确答案是：

74.[单选题]翻译：A few minutes later the doctor came out of his room for the third time. 

A.几分钟后，医生第三次从他的房间走出来。

B.医生在迟到的几分钟后，终于从他的房间走出来为了第三名。

C.几分钟后，医生来到他的房间第三次。

正确答案是：

75.[单选题]词汇与结构：One day, out dreams will（ ）reality. 

A.turn out

B.turn into

C.turn away

正确答案是：

76.[单选题]词汇与结构：I’d like to （ ）_that the staff member who served me didn't really seem to know what he was doing. 

A.point at

B.point out

C.point in

正确答案是：

77.[单选题]词汇与结构:Are you familiar （ ）the saying, “it’s not what you know, but who you know”? In event planning, networking is key! 

A.with

B.to

C.in

正确答案是：

78.[单选题]词汇与结构:The Jiahe Community Service Center is about to （ ） service for residents. 

A.provided

B.provide

C.providing

正确答案是：

79.[单选题]词汇与结构：More than 30 people （ ） the position. 

A.applied for

B.applied to

C.applied in

正确答案是：

80.[单选题]词汇与结构：If I（ ）you, I （ ）more attention to the independent auditors’ report and financial statements in the annual report. 

A.was; shall pay

B.am; will pay

C.were; would pay

正确答案是：

81.[单选题]词汇与结构： （ ）the feedback is very helpful for planning future meetings and events. 

A.Get

B.Getting

C.To get

正确答案是：

82.[单选题]词汇与结构：Her article is （ ）in her class. 

A.better

B.well

C.the best

正确答案是：

83.[单选题]词汇与结构：Questionnaires are not suitable（ ）some people. 

A.in

B.for

C.with

正确答案是：

84.[单选题]词汇与结构：According to their feedback sheets, the participants are all （ ）with the training. 

A.satisfied

B.satisfying

C.satisfactory

正确答案是：

85.[单选题]翻译：I don’t know why he is late, he might have had an accident. 

A.我不知道他为何迟到，可能遇上了事故。

B.我不知道他为何没有迟到，很有可能遇上了事故。

C.我不知道他为何迟到，一定是遇上了事故。

正确答案是：

86.[单选题]词汇与结构： You’d better have your hair （ ） before going to your friend’s wedding. 

A.cutting

B.cut

C.to cut

正确答案是：

87.[单选题]词汇与结构：We are under （ ）to finish the task within such limited time. 

A.line

B.pressure

C.expectation

正确答案是：

88.[单选题]词汇与结构：Are you familiar （ ）the saying, “it's not what you know， but who you know”? 

A.to

B.in

C.with

正确答案是：

89.[单选题]词汇与结构：—Did the medicine make you feel better? —No. The more （ ）, （ ）I feel.

A.medicine I take; and the worse

B.medicine I take; the worse

C.I take medicine; worse

正确答案是：

90.[单选题]词汇与结构：More than 30 people （ ）the position. 

A.applied for

B.applied to

C.applied in

正确答案是：

91.[单选题]词汇与结构:The quality of questionnaire will（ ）how much information we know from our customers. 

A.effect

B.affect

C.affections

正确答案是：

92.[单选题]翻译：We should present data in tables or charts so that the report may not be boring with facts alone. 

A.我们应该用表格或图表来呈现数据以便报告不因为仅有事实而枯燥乏味。

B.我们应该用表格或图表来表示数据，因此，报告就不会因为仅有事实而枯燥乏味。

C.我们应该用表格或图表来呈现数据以便报告不厌烦仅有事实。

正确答案是：

93.[单选题]词汇与结构：We have to （ ）our annual work report to the manager next week. 

A.hand in

B.hand out

C.hands up

正确答案是：

94.[单选题]词汇与结构：His action is always（ ）with his words. 

A.constant

B.continuous

C.consistent

正确答案是：

95.[单选题]词汇与结构:I’d like to（ ） that the staff member who served me didn’t really seem to know what he was doing. 

A.point out

B.point at

C.point in

正确答案是：

96.[理解题]阅读理解：阅读下列短文，从A、B、C三个选项中选出一个正确答案。 Successful and memorable events don’t just happen. Organizing and holding an event takes planning. Whether it’s an anniversary, a sporting event or a retirement party, and no matter how much time you have, your event’s success is in the details. There are some suggestions for you to hold a successful event. Decide upon your target audience. The first thing is you should know who your target audience is. From this all the other decisions will fall into place in terms of format, content, prices, location etc. Make a list of details. When you hold an event, you need to consider everything, from program content, lighting, food serving, transportation to parking and safety. Making a list will ensure you don’t overlook things. Have a clear purpose. When you plan an event, you should clearly define its purpose, because the following decision should support it. Do not clash. Check the calendar. Don’t clash with holidays or popular vacation times. Know your limitations. You should be aware of your weakness such as budget or time. If you decide to hold an event in a week’s time, plan for a more familiar affair. If it’s a big event, prepare several months ahead. If the budget is small, you may have to a lot of do-it-yourself work.

1[单选题]Which of the following statement is NOT true according to the passage? 1.To know your target audience first helps you plan your event better. 2.To check the calendar carefully will avoid time conflict. 3.Know the limitation means you should know the audience’s limitation.

2[单选题]Which is not the factor of holding a successful event? 1.A clear purpose 2.A list of details 3.An invitation

3[单选题]According to the passage, what is the key factor to make your event successful? 1.Leadership. 2.Details. 3.Plenty of planning time.

4[单选题]What is the best title for this passage? 1.Details- the key to the success of an event. 2.Successful and memorable events don’t just happen. 3.How to plan successful events.

5[单选题]What is the purpose of making list of details? 1.Make sure not overlook things 2.To follow decisions 3.To have a clear purpose

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97.[理解题]阅读理解：根据短文内容判断给出的语句是否正确，正确的选“T”，错误的选“F”。 Cross training is training an employee to do a different part of the organization's work. Training worker A to do the task that worker B does and training B to do A’s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom. Cross training can be used in almost any position in almost any industry. I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didn’t work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long. As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefully select the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Don’t decide which employees are ready for a change based on their age or performance. 

1[单选题]Cross training is training an employee to do a different job in a different company. 1.T 2.F

2[单选题]Cross training is beneficial not only for managers but also for employees. 1.T 2.F

3[单选题]Cross training can apply to almost any position and almost any industry. 1.T 2.F

4[单选题]Not all employees are suitable to be cross trained. 1.T 2.F

5[单选题]You can decide which employees to be cross trained according to their age. 1.T 2.F

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98.[理解题]阅读理解：阅读下列短文，从A、B、C三个选项中选出一个正确答案。 Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety-provoking thoughts can help to lower levels of anxiety. “I just messed up that answer, and there’s no hope.” One poor answer normally does not knock a candidate out of consideration. An interview is like a test, getting an 85 or 90 might be good enough to get the job. Visualizing success can improve performance and help ease anxiety. Always try imagining positive interactions with your interviewer, particularly in the hours just before your interview. To some extent, relaxation techniques, such as progressive muscle relaxation or breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you might consider seeing a doctor to develop effective countermeasures.

1[单选题]（ ）often influences the stress around interviews according to the passage? 1.Interview process 2.Anxiety-provoking thoughts 3.Interviewers’ assumptions

2[单选题]Does one poor answer in an interview influence a candidate to get a job? 1.Yes. 2.No. 3.Not given.

3[单选题]Imagining success help a candidate to （ ）levels of anxiety? 1.lower 2.raise 3.equal

4[单选题]How can we reduce our stress around interviews? 1.Breathe deeply 2.Meet friends 3.Have a big meal

5[单选题]When should we go to see a doctor according the author? 1.When we lose confidence in an interview. 2.When we find effective measures against anxiety round interview. 3.When we have too much stress around interview.

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99.[理解题]阅读理解：阅读下列短文，从A、B、C三个选项中选出一个正确答案。 Questionnaires can be a simple way to get to know your audience's opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time. Keep your questionnaire simple and visually attractive Keep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in mind: Text: Choose a font style that is easy to read， and make sure the font size is large enough for your respondents to read. Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines. White space: Ensure that there is space between questions and sections and don't make margins too small. Keep questions brief and easy to understand Be brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants won't find it difficult to fill in the questionnaire. Make sure questions are in the right order You should start your questionnaire with general questions and then move to specific ones. Try to avoid jumping back and forth between general and specific questions. Use open-ended questions properly Open-ended questions mean respondents can answer freely using their own words. They can provide more detailed information， but they take more time and effort to answer and can be more difficult to analyze. You should not use too many open-ended questions in one questionnaire. In a word, taking the time to develop a well-designed and participant-friendly questionnaire will give you useful data that can help you make the right decisions.

1[单选题]The questionnaire contains following elements except ______. 1.test 2.paragraph 3.address

2[单选题]In order to keep your questionnaire visually attractive， you should ______. 1.choose different font styles in a questionnaire 2.write long paragraphs instead of short ones 3.leave enough space between questions and sections

3[单选题]You should start your questionnaire with ______questions and then move to ______ones. 1.general, specific 2.specific, general 3.short, long

4[单选题]What could be the main idea of this passage? 1.Designing an effective questionnaire. 2.Questionnaire is the best way to collect data from many people. 3.Questionnaire benefits our life.

5[单选题]Which of the following statements is NOT correct? 1.Questionnaire design skills can be learned in a short time. 2.Open-ended questions cannot provide more detailed information, so you'd better not use too many open-ended questions in one questionnaire. 3.It's worth taking the time to develop a well-designed and participant-friendly questionnaire.

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100.[理解题]阅读理解：根据短文内容判断给出的语句是否正确，正确的选“T”，错误的选“F”。 An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the company’s business scope, recent situation and future development. The main parts of an annual report usually include chairman’s letter, financial statements and operation analysis. Chairman’s letter Usually, an annual report should contain a letter from the chairman. The letter should provide details about the successes and the challenges of the past year. It should also include the future outlook for the company. Operation analysis The operation analysis is an overview of the business in the past year. It usually includes new hires and new product introductions. At the same time, it will introduce business acquisitions and other important issues. Financial statements The financial statements are very important for an annual report. People can know the company’s performance in the past from the statements. It usually consists of the ollowing three aspects. The first one is the profit and loss statement. The second one is the balance sheet. And the third one is the cash flow statement. 

1[判断题]An annual report of a company provides some information about its business performance for certain people. 1.T 2.F

2[判断题]people can know everything of the company from the annual report. 1.T 2.F

3[判断题]An annual report usually includes chairman’s letter, financial statements and operation analysis. 1.T 2.F

4[判断题]A chairman’s letter should include the strategic direction moving forward. 1.T 2.F

5[判断题]This passage is mainly about the main parts of an annual report. 1.T 2.F

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101.[理解题]阅读理解：根据短文内容判断给出的语句是否正确，正确的选“T”，错误的选“F”。 Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business. 1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different. 2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated. 3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences. 4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well. 5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care. You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight. 

1[单选题]Hotel customers and hotel staff think the same about breakfast. 1.T 2.F

2[单选题]A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not. 1.T 2.F

3[单选题]It’s not necessary to know about the customers’ needs and preferences. 1.T 2.F

4[单选题]Questionnaires are useful in getting feedback from customers. 1.T 2.F

5[单选题]Front-line staff have nothing to do with improving customer service. 1.T 2.F

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